Terms and Conditions

Personal Training and mentoring session credits

Individual PT sessions and mentoring credits are only valid for 30 days from day of purchase.

Blocks of 4 PT credits need to be used within 30 days of purchase. Blocks of 10 PT credits need to be used with 40 days of purchase.

Designated days and times need to be assigned when purchasing the PT or mentoring credits. Sessions are bookable up to 1 month in advance and up to a minimum of 24 hours before the session.

Cancellation of a session can only be done 24 hours prior to the session starting. If the client does not cancel they will be charged. However, emergencies or sudden illness will be exempt, providing suitable proof of such is provided. (For example Doctors note etc).

If the coach needs to cancel for any reason the session will not be charged and will be rescheduled to the next appropriate appointment.

Rescheduling a session time slot will be accommodated on a first come first serve basis. It is most important for a client to have a consistent schedule.

If a client is more than 20 minutes late for a session the client will be considered a no show and will be charged for the session. If a client is late then their session will still need to end at the set time if especially if another client is booked on afterwards.

All credits purchased via the online shop are non refundable.

5 day challenge T&C:

In order to be eligible to receive the refund the challenge must be fully completed. All tasks and activities need to be completed as requested and logged via the fitness app.

The refund will be issued via PayPal or bank transfer upon request at completion.